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Matrix Management Wiki

2N. Effectiveness and Efficiency

  • 2N1. In the definitions of both team and individual accountability, the requirement exists to produce outcomes as effectively and efficiently as possible.
  • 2N2. Effectiveness means delivering value to the customer across the horizontal delivery chain—getting it done right.
    • 2N2i. To be considered effective, the outcome must meet customer and organizational needs.
    • 2N2ii. To deliver effectiveness, follow three steps: Plan, Monitor, Lessons Learned.
    • 2N2iii. PLAN:
      • 2N2iiia. Identify what the customer considers value and define requirements for the output.
      • 2N2iiib. Create customer/supplier contracts across the chain of delivery (business processes and projects).
    • 2N2iv. MONITOR:
      • 2N2iva. Assess the quality of the outputs as they are produced along the delivery chain.
      • 2N2ivb. Manage changes to scope.
      • 2N2va. Identify continual improvements where added quality adds value to the customer.
  • 2N3. Efficiency is having as little waste as possible in a process.
    • 2N3i. Waste can be waste of materials, time, effort, etc.
    • 2N3ii. Efficiency is a measure for business processes, not human services.
      • 2N3iia. Efficiency measures cannot be applied to human services.
    • 2N3iii. Efficiency is created by removing gaps between steps in a process and by removing non- value-adding activities.
      • 2N3iiia. Non-value-adding activities are those that don’t directly produce the next deliverable.
    • 2N3iv. A process is not efficient if it creates inefficiencies in higher level processes.