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Matrix Management Wiki

6L. Matrix Management 2.0 Maturity Model and the R Key

  • 6L1. Table 6.3. MM 2.0 Maturity Model and the Relationship Management Key.
LevelKey Descriptors
Level 0 (VM 1.0/MM 1.0)Focus of relationships is between bosses and direct reports Relationships are typically based on controller/controlled states
Level 1 (MM 2.0)Relationships on projects are mapped out
Liaisons are assigned for stakeholders on projects
Customers participate in project teams
Level 2 (MM 2.0)Customer/supplier relationships are mapped for business processes across the entire organization
Customers participate in project teams
Level 3 (MM 2.0)Relationships are mapped for each Steering Council
Relationships are managed as partnerships
Level 4 (MM 2.0)Relationships are based on win-win solutions
Relationship building is included in accountability evaluation
Bosses act as coaches
Level 5 (MM 2.0)Relationships are managed as empowered adults