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Home » The Relationship Management Key » 6C. Matrix Management 2.0 Relationship Management Principles
- 6C1. Because an organization is a system, optimizing it requires integration of its elements, and that includes building strong organizational relationships between people (among other things).
- 6C1i. This is why the MM 2.0 system of accountability requires an individual to build relationships while producing outcomes.
- 6C2. There is no authority in the horizontal dimension of the matrix; therefore, horizontal relationships within the organization cannot be based on authority.
- 6C3. Premises of MM 2.0 relationship management include:
- 6C3i. All relationships within an organization are relationships between equals.
- 6C3ii. If you want cooperation, relationships need to be based on partnerships.
- 6C3iii. Leaders and professionals are adults, not children. They have free will, are intrinsically motivated, and they know how to take care of themselves.
- 6C4. Principles of MM 2.0 relationship management include:
- 6C4i. All matrix relationships, whether authority or non-authority, need to be partnership-based.
- 6C4ii. Each individual (leader or professional) can have one, and only one, authority relationship (coach-to-direct report).
- 6C5. Rules of MM 2.0 relationship management:
- 6C5i. The only relationship recorded on the organizational chart is the authority relationship.
- 6C5ii. Document non-authority-based relationships on relationships maps.
- 6C5iii. The more relationships an individual or a team must manage, the less available capacity they have to do work.