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1. Introduction
1A. What is a Management Technology?
1B. The Vertical Management 1.0 Operating System
1C. A Hybrid VM 1.0 Operating System: Matrix Management 1.0
1D. The Outcomes Needed from a New Operating System
1E. The MM 2.0 Definition of a Matrix
1F. Systems Principles and the Matrix Management 2.0 OS
1G. Matrix Management 2.0 Organizational and Leadership Premises
1H. Vertical Management 1.0 versus Matrix Management 2.0
1I. Key Definitions for Matrix Management 2.0
1J. The Five Keys to Implementing Matrix Management 2.0
1K. The Organizational Lever and the SPA Keys
1L. The Leadership Lever and the ARC Keys
1M. The Matrix Management 2.0 Maturity Model
2. The Accountability Key
2A. Vertical Management 1.0 Accountability System
2B. Matrix Management 2.0 Accountability Overview
2C. Matrix Management 2.0 Accountability System
2D. The Principles of Matrix Management 2.0 Accountability
2E. Three Types of Accountability
2F. Organizational Accountability
2G. Team Accountability
2H. Individual Accountability
2I. The Accountability Process for Team and Individual Accountability
2J. The Achieving Outcomes Subprocess
2K. The Stages of the Achieving Outcomes Subprocess
2L. Consequences and Accountability
2M. Reactive vs. Proactive Accountability
2N. Effectiveness and Efficiency
2O. Unconditional Accountability
2P. How Accountability Works on a Team
2Q. Customer, Supplier, and Stakeholder Accountability
2R. Coach and Direct Report Accountability
2S. The Assignment of Accountability
2T. The Accountability Portfolio
2U. Span of Accountability
2V. Accountability and Performance Management
2W. Vertical Management 1.0 vs. Matrix Management 2.0 Accountability Summary
2X. Matrix Management 2.0 Maturity Model and the A Key
3. The Structure Key
3A. Vertical Management 1.0 Structure
3B. Matrix Management 1.0 Structure
3C. Matrix Management 2.0 Structure Overview
3D. Matrix Management 2.0 Structure Premises and Principles
3E. Sectors and Vectors
3F. Steering Councils
3G. Team Structure
3H. Team Roles and Responsibilities
3I. Interlocking Teams
3J. Team Membership
3K. Single Point of Contact
3L. Vertical Management 1.0 Goal Definition/Decomposition
3M. Matrix Management 2.0 Goal Definition/Decomposition
3N. Role of the Vertical in VM 1.0 versus MM 2.0
3O. Matrix Management 2.0 Maturity Model and the S Key
4. The Productivity Key
4A. Vertical Management 1.0 Productivity
4B. Matrix Management 2.0 Productivity
4C. Prioritization
4D. Manage Complexity
4E. Understanding Capability
4F. Understanding Capacity
4G. Resource Management
4H. Contingency Time
4I. Team Productivity
4J. Standardization
4K. Technology Management
4L. Matrix Management 2.0 Maturity Model and the P Key
5. The Organizational Lever
5. The Organizational Lever
5A. Organizational Lever Overview
5B. Governance Overview
5C. Portfolio Management
5D. Vector Governance
5E. Sector Governance
5F. Business Units
5G. The Project System
5H. Project Management
5I. Business Process Management
5J. Strategy Execution
5K. Matrix Management 2.0Maturity Model and the SPA Keys
6. The Relationship Map Key
6A. Vertical Management 1.0/Matrix Management 1.0 Relationship Management
6B. Relationships in a Matrix
6C. Matrix Management 2.0 Relationship Management Principles
6D. Nonpartnership Relationships
6E. Partnership Relationships
6F. Formal Non-Authority Relationships
6G. Customer-to-Supplier Relationships
6H. Team Relationships
6I. Sponsor-to-Team Leader Relationships
6J. Coach-to-Direct Report Relationships
6K. Managing Successful Relationships
6L. Matrix Management 2.0 Maturity Model and the R Key
7. The Collaborative Leadership Key
7A. Vertical Management 1.0 Leadership
7B. Matrix Management 2.0 Leadership
7C. The Empowered Adult
7D. Collaborative Methods
7E. Building High-Performing Teams
7F. Matrix Management 2.0 Maturity Model and the C Key
8. The Leadership Lever (ARC)
8A. Leadership Lever Overview
8B. Leading Without Authority
8C. Managing Projects Without Authority
8D. Decision Making and Problem Solving
8E. Leading Successful Meetings
8F. Coaching
8G. Working in a Matrix
8H. Culture of Success
8I. Matrix Management 2.0 Maturity Model and the ARC Keys
9. Appendix
9A. Glossary of Acronyms
9B. Glossary of Definitions
Matrix Management Wiki
7F. Matrix Management 2.0 Maturity Model and the C Key
7E. Building High-Performing Teams
7D. Collaborative Methods
7C. The Empowered Adult
7B. Matrix Management 2.0 Leadership
7A. Vertical Management 1.0 Leadership
